After having an awful experience trying to get my car fixed. I explained here in a review what had happened and received notice that they had figured out the problem. So after four months my car was fixed. They realized the inconvenience and did not charge the $1383.24 bill. This was extremely generous.
Bentley is normally a good dealership for servicing a vehicle. This time they left a greasy handprint on my fender.
Free diagnostic coupon used for minimal charges other than the parts and labor. Service Manager has great common sense when the diagnostics had multiple codes and errors. Part that was bypassed (EGR Valve) on our volt was replaced. So many electronics now a day that points to so many different parts that may be deflective. Note: Thermostat was replaced at a different dealership while on a trip because that was what the book said to do however the same failure occurred after only 100 miles.
This staff i great. They answered every question and concern I had with the utmost professionalism. They work hard to help cut your cost as much as possible.
Everyone was very friendly. Enjoyed working with them.
Great. I keep coming back to get my car service.. They are so friendly
So far, I have had a pretty good experience with both selecting my new car and with my car being serviced. I hope this experience continues for not only me but for others as well.
My husband and I have always dealt with Russell Castile in the service department. He is very knowledgeable and helpful to us with any problem we may have. He is courteous and goes above and beyond answering our questions. He always get us in and out in a timely manner He is our go to person when we have any concern about my vehicle. He’s the best!!!
good service, friendly people, Alex in service is very helpful and knowledgeable. Devon and Cecil are great.
The staff was very efficient and the shuttle service was very welcomed.
Bentley’s service dept. worked on my truck in a timely manner, resolved the problem in a timely manner, and got me back on the road in a timely manner. Very professional service staff!
It is always a great experience with the Service Department at Bentley. Cecil is top notch!
I got excellent service, my service rep was courteous and knowledgeable. Everything fixed and service in no time at all. Will use again in the future.
Terrific overall experience. Sales person was very knowledgeable and courteous. Will defiantly do business here again.
Very satisfied with my experience. It was a friendly and helpfull no pressure environment. I would defiently recommend Bently Chevy to my friends and family.
the customer service was better this time. they remember my names and called to let me know what type of service my truck needed. they took care of my needs.
Really great customer service, they know how to take care of the customer and make sure you leave happy with your purchase. Highly recommended this dealership.
I noticed the problem after buying my new Chevy and called service department and they took care of it with ease and was very professional though the whole process
Service department, is very knowledgeable, helpful, and friendly. I highly recommend the service department and Russell Castille, they go above and beyond what needs to be done.
Matt made this buying experience exceptional. I thoroughly appreciated everything he did to go above and beyond to help me. He provided great customer service!
Johnny is an amazing salesman. I absolutely love Bentley! I recommend to everyone! I have bought 2 vehicles from Bentley and have never been disappointed. They go above and beyond to make sure you as a customer and satisfied!!!!!
I dropped car off and they called me when done and everything was great Had someone take me and pick me up, but they have shuttle service as well (used before).
Our experience was awesome!!...........we are so proud of our new (not new but new to us) trailblazer. The salesman was great and so helpful....the paperwork went smoothly....we felt like Bentley cared about us!!........
Evan Ferguson was very professional and patient. His upfront and honest approach was very appreciated in our purchase. We will definitely consider buying future vehicles from Evan.
Service was great and oil change was completed in a timely fashion
Went in to do a trade for an Impala, guys I dealt with there were friendly and very open to helping. My father has also done business with them and they have been very helpful even cutting some cost corners for him given some body repairs that needed to be done! These guys are here to do honest sales, they all feel like they are sincere in their work.
They are always accommodating. They are very courteous. I trust them on their evaluation and work. It seems like they know me personally. I can depend on them.
Good service. Will come back again for next service and when buying another vehicle.
Overall great work to my truck. They changed the oil and did my 30000 miles service package in a very quick time. Will come back
i went into get a car for my daughter. it was good priced. and we walked out in the same day with an awesome deal. definitely would recommend
Cecil always provides excellent customer service.and the service tech explained the repairs. My mother always comments on how clean the dealership is. I drive a few extra miles to use this dealership and the exceptional service is always worth the extra drive.
I am always well taken care of at Bentley Chevrolet
I live 2.5 hours away and talked through most of the purchase over the phone. Everything was as expected when I came in to drive and purchase the vehicle. Other than the distance away from home, I would absolutely recommend Bentley Chevrolet
Russell Castile handled my appointment for service for my Traxx and he was friendly, helpful and professional. It's folks like Mr. Castile that will bring me back to Bentley Chevrolet in the future. And since I had to wait for the service for my car to be completed, it was nice to have a clean, comfortable waiting area available.
Cecil was very friendly and helpful and I appreciated how quickly they were able to get my vehicle in for service. I would return again.
Recall of my Chevy Silverado for steering problem. Was completed satisfactorily. However, computers were down that day and service took much longer than expected. It was something that was out of your control otherwise very satisfied.
I was impressed with how friendly all the employees were. In the service department they explained what was wrong and how they would fix it, and explained what they did. I walked around the Showroom very friendly and Clean all over. I would consider buying my next car there.I give Russell a A+
told them the problem with my mirror not folding ordered the parts my extended warranty covered it it was great relief to me. they got it done quickly and got me on my way.
it was very good, but a costly event. Had to be done. My go to person is Cecil Staggs, he is awesome.
Enjoyed everything, a very nice car, had some flat spots on the tires but they have worn off now
Went to Bentley really just to look. Byron Green got me fixed up with a great used car with low mileage. I couldn't be happier!
Went in with specific goals and Byron MET those goals when no other dealer in 3 counties could or would!!!! Got everything I wanted and no hassle whatsoever. Good group of people and Byron Green was the best!!!
Chris Staggs and Johnny Z. Made our car shopping experience a dream! We stopped by the dealership to look for a car for our daughter. She fell in love with the Cruze. They pulled out all stops and helped her find the perfect color inside and out! She felt like she was important to them and was their top priority! In the process of finding her perfect car, I found mine too! We ended up buying two cars! A Cruze and an Impala! The experience was wonderful. No pressure, exceptional selection, one on one attention, and fast courteous approval processs! ...
Bentley Chevrolet was gave us a great deal. Wayne Wilkerson was very helpful in assisting is in our first family vehicle purchase. We would definitely recommend them to family and friends.
Friendly,great service and nice people! Made me and my daughter feel comfortable, the service on my car was done in not much time , of course professionally done as it should be!
Shenees (sp?) was an absolutely wonderful salesperson. She answered all my questions and took the time to make sure everything was handled to my liking. I would not hesitate to recommend your dealership to my friends. Thank you for a wonderful car buying experience!!
Best car buying experience we?ve ever had. Salesman was awesome. Financing was a breeze. Will never go anywhere other than Bentley Chevrolet from now on.
Can't say enough about the professional, courteous folks at Bentley. Super clean facilities and prompt service. It is a pleasure having them service my car.
I had a great experience with the service I received from your service department and will be using the service again. The service was explained to me before it was done so I would know what to expect.
I took my truck for a auto Butler appointment. My truck looks great the inside was detailed and all windows were cleaned. The staff was great everyone was friendly.
First, I was able to make an appointment on a Saturday. Very helpful since I work full time Monday thru Friday. The first time, I was there for 2 hours. This time it was quicker. For all they do (tire rotation and all) I thought it was pretty quick this time. I was in and out in a little over an hour.
Great staff, car price and helpfulness! Nice genuine people.
Cecil Staggs always makes getting my SUV serviced a pleasant experience. He works with my schedule and makes sure I am comfortable during my wait.
No hassle and sales personal were very knowledgeable. They scheduled the spray in bed liner very promptly and completed the work very quickly. Overall, a good experience.
Cecil Staggs and his team are the best! Cecil takes great care of us every time. They are professional, know the business, and give great customer service.
Had a great service advisor, Devon. She was very helpful and friendly. Would definitely recommend Bentley. Also would recommend Ben Lowery, he and Devon both were very prompt and helpful
The service at Bentley Chevrolet is always excellent. When they finished with the service they had my Tahoe cleaned up at no charge. I am very satisfied with their quality of work.
They jumped on my problem and fixed it right the first time. Ms. Cox was knowledgeable and identified my problem right off the top of her head
When I brought my Silverado to Bentley's service department I was met by service writer Devon Cox with a smile and a hug. Devon promised to have my vehicle serviced and back to me in short order. As promised, my vehicle was returned to me in pristine condition, ready to hit the road. While waiting I was supplied with coffee and great conversation. I would, and do, recommend Bentley Automotive to all of my friends, family and associates.
Devon is a top notch employee of Bentley Chevrolet Service Department!! I've never had a bad experience! This is the main reason we return to Bentley Chevrolet..their service is exceptional after the sale!!
This was my first experience buying a vehicle from Deron Garner. He was very helpful from the first time I took the first test drive to the completion of my transaction of buying the vehicle that I absolutely love. Communication was the key and he never let a SRX get by without letting me know there was one available. Great buying experience!
One of the many reasons that I have bought yet another vehicle from the Bentley Dealership is Robin Darby and knowing that he will be there as someone I trust and have total confidence that he will take care of my vehicle service needs. This most recent purchase is the 6th or 7th in the last several years my family and I have purchased at Bentley and I will continue to trust the Bentley Cadillac Dealership with future purchases.
Great customer service. Worked around my day off to accommodate and schedule my maintenance. Sent me email confirming my appointment. called me when car ready for pick up. Very professional.
Good service, nice waiting area and confidence in knowing my SUV was serviced by professionals. I conveniently made my appointment online and they were ready for me when I arrived.
The person was very inviting and friendly. He was eager to satisfy us. We were happy with the salesperson because they was just great. WOW
Service writers, techs, all know what customer service really is. Always keep me informed during service, always review service details with me before I leave. Nobody else touches my 2015 Camaro convertible.....
the customer service was great as was the work.all in all it was a pleasant experience and I would recommend Bentley for anyones service work
I am so used to service departments giving me the run around i was worried when taking our 2016 Tahoe to Bentley that we would have a similar experience. Well i was completely wrong, I am very impressed with the sales dept i have dealt with and now the service department. These went way above and beyond to make us happy and fix the issues. Thank you guys so much for your hard work.
My purchase was done primarily over the phone and went very smooth and very painless. I picked out the one I wanted and the deal was done.
always get good service at Bentley. friendly and courteous people to do business with. work is done right and in a timely manner. well satisfied.
I purchased this Cadillac (2014 CTS previously owned with a little over 20,000 miles on it. I received several notices to take it in for service; on 9 May, notice appeared in dash cluster to take in for service. I called Bentley and got an appointment. Mr. Cecil Staggs was the Service Rep I dealt with. He was extremely nice, pleasant, and professional.
Good experience, Nice people to work with. Made me feel welcome and that they were happy to help me. Will come back again when service is needed..
A very responsive and professional staff. Oil change, clean-up and cross bar order for car top carriers. All the different people were very friendly and helpful.
Extremely professional & courteous staff. I enjoyed the multiple voicemail updates. They made me feel like the team genuinely cared about my experience. My radio presets were changed though and I did not like that.
Both buying experiences have been relatively pain free. I pretty much dictated the buying process both times, meaning that we only discussed what I wanted. At no time was I ever pressured into doing something that I wasn't comfortable with nor did they try to up-sell me on a more expensive vehicle, which is something that other dealerships often do. There is certainly a reason why I bypass the Chevrolet dealer closest to my house in Tuscumbia, Alabama and instead opt to do business with Bentley in Florence.
My experience while having the car serviced was very good. It was our first time to have service done there since we bought a car in October and we were very pleased. And, yes, we would recommend Bentley service to any one. Thanks!
THERE SERVICE ADVISER AND TECHS ARE VERY KNOWLEDGEABLE AND VERY FRIENDLY THEY TELL YOU WHAT YOUR TRUCK OR CAR NEEDS.GREAT PEOPLE GREAT SERVICE AWESOME
excellent service always have good results will Bentley service. On time efficient and comfortable wait. GM my choice of vehicles I have always enjoyed good results from GM serv.
This is the second car I have bought from Deron at Bentley and I will purchase my next one from him. He is very professional, competent, friendly and goes the extra mile to please the customer. He has a great personality which is an asset to him, Mr. Staggs and the company.
Fast, prompt, courteous service. I liked being able to schedule my appointment by email. Everyone I spoke to was helpful. Service was completed in a timely manner.
HadIncredibly friendly and patient staff. I felt very comfortable the entire time and everyone was eager to help. I also oved the popcorn machine too.
I brought my car in for an oil change and waited for the service to be done. The service was done quickly and all was well.
Our first sales experience with Bentley Chevrolet was excellent! We will continue to do business in the future! Excellent customer service met all of our needs! Gabe provided excellent service to our family and really appreciate him taking the time to make sure we were able to get the perfect vehicle.
item in roadway blew tire and cracked rim. I made an aoppoimyment to get them replaced. A Lady named Miss Devin took charge and had my truck ready at 9;39 AM the next day. I always deal with her because she gets the job done . I appreciate that.
Excellent response to my contact, promptly attending to problem with courteous service. The fact that one knows service will be performed at this professional level makes a tremendous difference when the time comes to buy or lease.
Warranty service to change a window. Quick service to bring me to work. Really appreciated that they vacuumed my car and washed it. Also I did not wait.
Mr. Darby knew about a unrelated problem that might happen with my traverse and said they would check it and replace the part. I would use this dealership again
My experience at Bentley Chevrolet yesterday was great! I met a new FRIEND Shaness Bates. She is the car sales person I have met. Everyone needs to meet her. Thank you Bentley Chevrolet and Shaness.
09/13/2016 I arrived at app and was immediately had car taken for oil change and they replaced the hepa air filter I brought to them Celia keep me updated while I was there before I left my car was also washed ( excellent job) I will definitely be back and will recommend to everyone
Mr. Staggs treated me very well. Helpful and courteous. Got me in and finished in a timely manner . Great job Bentley. Will use them again.
Mr. Cecil Staggs, greeted me with kindness and I am very satisfied with my repairs and recommend him to anyone needing professional service! Delois C.
Cecil Staggs was so helpful and friendly! He took care of our service needs and answered all of our questions! I will definitely go back again and again!
I searched for a year for a used Colorado that met my expectations(options and price range). I got a price guarantee certificate thru USAA and Gordon/Bentley came in under it by a $1000. I got a better than expected trade in value and a 7 year warranty on top of a 1 year old Colorado with only 8000 miles. I contacted Gordon via email. Made appointment. Drove alittle over 100 miles. Test drove it. Loved it. Drove it home in 3 hours later. Can't put into words the true value of the whole experience with Gordon and Bentley. We've bought two cars ...
We were very pleased with the purchase of our new Tahoe. Our Sales Representative Harold Sigle worked until he found the vehicle we wanted. He's always been helpful.
Very pleasant experience. Stopped and looked before New Years. Spoke with Rudy Williams, who was very pleasant, very knowledgeable, and NOT pushy or agressive. Gave us his card, and info on the vehicle we were interested in, without requiring we leave our name and contact info. After deciding on what we wanted, went back to see Rudy, and see what kind of price we could work out. No haggling around - gave their best price up front, including value of my trade. Left with new vehicle. I HATE car shopping, and dealing with salesmen, but this was a completely different ...